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We respond to all contact form submissions within one business day, Monday through Friday. Messages sent on Saturday, Sunday or public holidays are answered on the next business day. For urgent matters related to an active shipment, include your order number in your message to help us prioritize.

The Starter Plan is best if you primarily need a reliable US address for banking and occasional packages. The Silver Plan suits active online shoppers and professionals. The Gold Plan is designed for business owners and heavy users who need maximum storage, a fax line, and LLC address support. Our subscriptions page has a full comparison.

Yes. Our Massachusetts street address is accepted by US banks for account maintenance. This is one of the most common reasons American expats and remote workers use our service — a foreign address on a US bank account can trigger restrictions or account closure. A permanent domestic US address prevents that entirely. Read our guide on what expats should look for in a mail forwarder for more detail.

CMRA stands for Commercial Mail Receiving Agency — a designation granted directly by the United States Postal Service. Neighborhood Parcel, which operates your mailbox, holds this federal authorization. It means your address is federally recognized, operates under USPS oversight, and is accepted by banks, the IRS, state agencies, and courts without question. It is not a workaround — it is the real thing.

Yes, on every plan, every time — including the Starter Plan. Multiple packages from different US retailers are held at your Massachusetts address and combined into one outbound shipment when you request forwarding. This typically reduces your international shipping cost by 40 to 80 percent. Read our full guide on how free package consolidation saves money.

Yes. Our Massachusetts street address meets the physical address requirement for LLC and corporation registrations. We also provide full Massachusetts registered agent services for businesses that need a registered agent designated under Massachusetts General Law. Our guide on virtual addresses for LLCs explains everything.

The Personal Concierge Service provides a US-based shopping assistant who purchases items on your behalf from any US retailer and ships them to your Massachusetts address. It solves the problem of retailers that block international billing addresses or payment methods at checkout — Apple Store, Amazon, Nike, eBay, Costco, and over 4 million US retailers. The flat fee is $99.95 for the purchasing assistance; the actual product cost is charged separately.

We forward via USPS, FedEx, and UPS. You choose the carrier and service level for each forwarding request. All three carriers deliver to our Massachusetts facility without restriction because it is a staffed commercial address, not a P.O. Box. We have negotiated discounted rates with each carrier and pass those savings directly to subscribers on every outbound shipment.

Up to 90 days depending on your plan — with no per-item storage fees within your storage window. There is no pressure to forward before you are ready. You decide when packages ship, and our team holds them securely in a 24/7 monitored facility until you give the word.

Yes. You can adjust your subscription at any time through your account. If you find you need more storage or additional features, upgrading to the Silver Plan or Gold Plan is straightforward. Use the contact form on this page if you need any assistance with your subscription changes.